Community Association Management Company Benchmarking

Community association management companies operate in an increasingly complex environment shaped by workforce challenges, rising operational costs, evolving technology, and growing expectations from community boards and homeowners. To better understand how management companies are adapting, the Foundation conducts an annual benchmarking survey of management company leaders.

The research examines how firms structure their operations, manage staffing, grow their businesses, deploy technology, and navigate changing market pressures. With a second year of data now available, the Foundation can also track year-over-year trends and provide management company executives with meaningful benchmarks for evaluating their own operations within a broader industry context.

Key Benchmarking Areas

The Foundation’s annual study examines important aspects of management company operations, including:

Portfolio composition, company scale, and geographic footprint
Revenue, fee structures, and ancillary services
Manager workloads and support staffing
Client retention and company growth
Operating margins
Technology platforms and AI adoption
Workforce challenges and other business pressures
Benchmarking priorities identified by management company executives

Together, these findings provide management company leaders and industry stakeholders with data to better understand changing business conditions, identify emerging trends, and inform strategic decision-making.

2026 Benchmarking Report

The Foundation’s 2026 Community Association Management Company Benchmarking Report provides a year-over-year look at the financial, operational, workforce, technology, and business trends shaping community association management companies.

The 2026 survey gathered insights from 115 management company CEOs and senior executives representing 28 U.S. states and the District of Columbia. Building on the Foundation’s 2025 study, the report repeats key measures to establish comparable benchmarks and identify areas of change.

2026 Highlights

51% manage 100 or more community associations, compared with 39% in 2025.
82% report net portfolio growth of at least 3%, compared with 76% in 2025.
67% report annual client retention of 95% or higher, compared with 76% in 2025.
44% use AI assistants or automation, double the 22% reported in 2025.
79% are using or implementing AI and automation, compared with 63% in 2025.
65% report annual community manager turnover below 10%, virtually unchanged from 66% in 2025.
37% identify technology implementation and change management as a top business pressure, compared with 14% in 2025.

Download the 2026 Report

Why This Research Matters

Management companies play a central role in the success and sustainability of community associations. Understanding how these firms operate—and how the industry is evolving—helps leaders identify best practices, anticipate challenges, and make more informed strategic decisions.

By tracking these trends annually, the Foundation aims to build a growing body of research that highlights changes in staffing models, operational practices, and business conditions within the community association management profession.

Previous Benchmarking Reports

2025 Community Association Management Company Benchmarking Trends
The Foundation’s inaugural study gathered insights from 94 management company leaders and established the baseline for the year-over-year comparisons included in the 2026 report.

Download the 2025 Report