Think Tank Members
Michelle Baldry, RS, Northeast Regional Executive Director, 2023 – 2024 President, Foundation for Community Association Research
Reserve Advisors, LLC
Michelle Baldry, PE, PRA, RS, joined Reserve Advisors in 2010. As a Regional Executive Director, she is responsible for the development and implementation of the firm’s corporate objectives throughout the Northeast region. She also oversees the production, marketing and sales functions at the regional level. Michelle has been influential at the foundational level, where she serves on Community Associations Institute’s (CAI) Board of the Foundation for Community Association Research.
Michelle holds her Reserve Specialist (RS) designation, Professional Reserve Analyst (PRA) designation, and is a licensed Professional Engineer in several states. She received her B.S. degree in Civil Engineering from the University of Florida. As an industry expert, she is frequently invited by industry trade organizations and management companies to speak on the topic of reserve studies and proper capital planning.
Steven Y. Brumfield, CMCA, AMS, PCAM, Vice President & National Director, Community Association Group
In his role as a Vice President for Toll Brothers (“Toll”), Steven is National Director of Toll’s Community Association Group. He leads a team of seasoned community association professionals and is Toll’s primary liaison for community association matters in all fifty of their markets across twenty-two states.
Steven was the Assistant Director of Community Associations for Toll from 2003-2007. He re-joined Toll in 2013 after several years as Vice President of Operations for one of the nation’s largest community association management firms. In that capacity, he was responsible for a team of hundreds of community association management professionals across seven different states. Prior to 2003, Steven worked as a Senior Property Manager for a firm in northern Virginia, and a firm in central Florida. He holds numerous industry designations, has been licensed by the state of Florida as a community association manager and real estate broker, and has been certified in California as a community association manager. Previous to his career in community association management and development, Steven spent several years as Vice President of a family-owned custom home building company.
Steven is a past national President of CAI, past President and current director of the Foundation for Community Association Research, and serves on national and chapter-level committees for CAI, as well. He is a veteran of the United States Marine Corps and served in Operations Desert Shield and Desert Storm. Steven is based at Toll’s corporate headquarters in Horsham, Pennsylvania.
Veraliz Castro-Williams, CIRMS, Chief Operations Officer
Kevin Davis Insurance Services
Veraliz Castro Williams is the Chief Operations Officer of Kevin Davis Insurance Services, Inc., currently the Managing General Agent for Travelers Insurance and is one of the largest writers of specialty insurance coverage for community associations in the country. Kevin Davis currently insures over 40,000 community association and is the largest writer of this type of business throughout the US. Kevin Davis Insurance Services, Inc., founded in 2000, has grown from two employees to over 65 employees.
Eric Collins, PE, Principal/Vice President MEP
Becht Engineering BT, Inc.
Eric has over twenty-five years of mechanical engineering experience ranging from traditional HVAC to plumbing to fire protection to hydronic system design. His responsibilities include working with client management personnel to identify and define projects, overseeing design documents from schematic through bid documents, and overseeing construction administration work from bid phase through final commissioning and punchlist. He has demonstrable expertise and feature projects in the Commercial, Education, Laboratories/Life Sciences, and Multi-Family Residential markets, and has done work across the US and internationally.
Lincoln C. Cummings, Principal
Cumming & Leeds
Linc was an IBM executive and a founder and president of the Community Associations Institute and its Research Foundation and has been consulting to developers and community associations ever since. He is an educator, author, and problem solver.
Kevin Davis, CIRMS, President
Kevin Davis Insurance Services
Kevin Davis is the President of Kevin Davis Insurance Services, Inc., currently the Managing General Agent for Travelers Insurance and is one of the largest writers of specialty insurance coverage for community associations in the country. He currently insures over 40,000 community association and is the largest writer of this type of business throughout the US. Kevin has worked in the insurance industry for 30 years focusing on community associations for the past 25 years. He started Kevin Davis Insurance Services, Inc. in 2000 and has grown from two employees to over 65 employees.
Elizabeth Caswell Dyer, CMCA, Chief Executive Officer and Owner
Sopra Communities, Inc.
Elizabeth Caswell Dyer holds a Bachelor’s Degree in International Relations from the University of St. Thomas and a Master’s Degree in Music from the University of Miami. Prior to moving into the field of community management, Elizabeth worked in real estate law, specializing in condominium and homeowner associations in South Florida. Upon moving to Denver in 2002, Elizabeth managed several historic reconstructions in downtown Denver, and then was promoted to the corporate level as an analyst, where she worked on acquisitions as well as financial reporting to owners and investors. She was recruited into community management, where she managed a large portfolio for another firm prior to starting out on her own in 2010.
In 2008, Elizabeth was a member of the Downtown Denver Partnership’s Leadership Program, and was the first winner of the John Parr Leadership Award for Leadership Skills and Community Service. Elizabeth has served on a large variety of local Boards and committees, including Secretary of the Governor’s Residence Preservation Fund, Treasurer of the Lower Downtown Business District, the Lower Downtown Women’s’ Series Committee, Lower Downtown District Urban Planning Committee, President of the Denver Bach Society, Treasurer of the Colorado Musician’s Consortium, the Co-Chair of the Downtown Denver Partnership’s Housing Council, the Energize Denver Task Force, and the Benchmarking Ordinance Advisory Council for the City of Denver. She just completed a three year term as Chairperson of the Board for Opera Colorado, is a stakeholder for the 16th Street Mall Champions for the City of Denver, a stakeholder for the Golden Triangle neighborhood with the Downtown Denver Partnership, on the Board of the University Club of Denver, on the Board of the Lower Downtown Neighborhood Association, and was the 2020 Chair for Community Associations Institute’s National CEO Retreat Committee.
Todd El-Taher, EBP, Executive Vice President, Sales & Marketing
Hann & Hann Construction Services
Todd is the Executive Vice President of Sales & Marketing at Hann & Hann Construction Services and has been working in the trades since 1987 and with the firm since 2005. He is the cochair of the Education Committee for the Washington Metropolitan Chapter of CAI, &. He is a inventor, having received multiple patents from the United States Patent and Trademark of Office, holds a BA Cum laude in International Relations from Canisius College, Buffalo NY and is a US Army Veteran.
Mark Jones, AMS, PCAM, CEO
In 1979, the owner, Mark D. Jones, AMS®, PCAM®, started serving on the Board of Directors of his own Homeowners Association, and within a year was appointed President. After serving for several years he was asked by local real estate brokers to help out a community which was left in the lurches and without money when the developer went bankrupt. This was the start of Avalon Management.
Since then, Mr. Jones has been heavily involved in what is now known as the Common Interest Development (CID) industry. Starting with education from Community Associations Institute (CAI), Mr. Jones has been actively involved with legislation, education, and the development of standards within the industry.
Avalon today encompasses multiple locations, and as a member of the Innvoia Management Cooperative we represent over 1,500,000 residents in over 2,900 communities. To ensure that your community is properly cared for, every manager works toward or holds the Certified Manager of Community Associations (CMCA®), Association Management Specialist (AMS®) or Professional Community Association Manager (PCAM®) designation.
Sabine Liedel, CMCA, Vice President, National Account Executive
Sabine Liedel is a vice president and national account executive for the Union Bank Homeowners Association Services division. Her territory includes the eastern half of the United States.
Sabine previously served as CEO of the Management Resources Center and Community Archives, a provider of products and services to the community association industry from 2009-2012. Prior to that, she served as vice president at ADMS, Inc.
Sabine holds a Certified Manager of Community Associations (CMCA) designation. She is actively involved with Community Associations Institute (CAI) and Alliance of Community Association Managers (ACAM). Sabine attended the University of Phoenix and has completed professional development courses at Stanford University and the University of Maryland.
Lori Ann Long, CIRMS, President/CEO
Community Association Underwriters of America, Inc.
Prior to being appointed President/CEO Lori was senior Vice President of Claims. Before joining CAU in 1993, Lori was a Claims Manager with Transamerica for five years, 1988-1993. She also held the position of Senior Liability Claims Adjuster with Citizens Insurance Company and then Amerisure Insurance from 1985-1988. Lori attended Albion College in Albion, Michigan, and earned a BA in both History and Political Science. She has completed nine parts of the CPCU curriculum and is a licensed producer in thirty states.
Lori is one of the original recipients of the Community Insurance Risk Management Specialists (CIRMS) designation that was developed by the Community Association Institute (CAI) in 2002 and is a sought after speaker for numerous CAI events and other industry forums.
Christopher Maus, CMCA, President/Managing Partner
Christopher Maus is a seasoned entrepreneur and community management professional hailing from Philadelphia. With an impressive career spanning three decades in entrepreneurship and over 15 years within the community management arena, Chris brings a wealth of knowledge and experience to his role as President and Managing Partner at CAMCO Property Management. CAMCO is committed to providing their clients with comprehensive community management services.
In addition to being a Certified Manager of Community Associations, Chris is actively engaged with his community. He is a proud member of Community Associations Institute and holds a position on the Board of Directors for the Covenant House of Pennsylvania.
Michael Mendillo, President & Principal
FirstService Residential Mid-Atlantic / Carolinas
Michael A. Mendillo is President and Principal of FirstService Residential’s Mid-Atlantic Region. For the past 17 years, Mr. Mendillo has been an equity partner with FirstService Residential, the largest residential management company in North America servicing more than 6,500 communities and 1.5 million homes. Full Bio
Margey Meyer, CMCA, PCAM. President
Margey is president of CADRExperts (Community Association Dispute Resolution Experts) providing professional, knowledgeable, impartial and effective developer transition specialists, expert witnesses, mediators and arbitrators serving residential, mixed-use and commercial condominiums, cooperatives and homeowner associations. Margey is also a certified mediator with the American Arbitration Association and the Better Business Bureau of Greater Houston. She is a Phi Beta Kappa, Magna Cum Laude graduate of Florida State University in Florence, Italy. Margey owned her own management company for 21 years and, after selling it to Associa, was Dean of Associa University and VP-Industry Education, Integration and Outreach for the next decade. Full Bio
Peter Miller, RS, EBP, Principal
Miller + Dodson Associates
Peter B. Miller, RS, EBP, a Principal in the firm of Miller + Dodson Associates, is widely recognized as a leading authority in the field of Reserve Studies and Strategic Reserve Planning for community associations. Peter is a graduate of the College of Architecture and Urban Planning at Virginia Tech. He began his work with Reserve Studies for community associations during the “Condo Boom” in the mid-1980’s.
Robert Nordlund, PE, RS, Founder & CEO
Association Reserves, Inc
Robert Nordlund is founder and CEO of Association Reserves Inc., a recognized industry authority in preparing reserve studies for association-governed communities since 1986. As a registered professional engineer and reserve study pioneer, Nordlund was involved in creating the 1998 National Reserve Study Standards and has greatly influenced the community association industry.
George E. Nowack, Jr., Esq., CCAL, Co-founder
George E. Nowack, Jr., co-founder at Nowack Howard., has represented condominiums, cooperatives and homeowner associations since 1981. In addition to his extensive community association work, he is a nationally recognized expert on community association insurance issues, especially Directors & Officer’s claims. He has assisted three national insurance companies in drafting D&O policies and the firm is approved counsel for six insurance companies that specialize in writing for D&O policies. Full Bio
Edward J. O’Connell, Esq., Partner
Whiteford, Taylor & Preston, LLP
Mr. O’Connell has almost 20 years of experience in all facets of common-interest associations, from day-to-day business operations to litigation between boards and owners. This form of ownership, which includes condominiums, co-ops and homeowners’ associations, has spread rapidly in the past few decades and raises its own unique legal issues of relations between boards, who operate in some ways like elected city councils, and homeowners.
Mr. O’Connell, who is admitted in both Washington DC and Virginia, represents communities in both jurisdictions, and has been active in the Washington chapter of the CAI for many years. He has been a board member since 2008 and served as Vice-President prior to becoming the President. He is also a member of the Chapter’s Virginia Legislative Committee and a frequent contributor to Quorum Magazine, the chapter’s publication.
Henry D. Puckett, CMCA, AMS, PCAM, Community Association Manager Resource Team Leader
Ghertner & Company
Henry, a native Tennessean, graduated from Emory & Henry College with a B.A. in Business and Accounting. He has over 20 years of active real estate and property management experience in Tennessee, Florida, and Alabama and is an active member of the National, State, and Greater Nashville Boards of REALTORS. Currently, Henry is Ghertner & Company’s Resource Leader, Community Manager. Previously, he worked with Wyndham Vacation Resorts in property management. Henry has served on the local CAI Chapter Board of Directors and currently serves as Treasurer Emeritus for the chapter.
J. David Rauch, CEO
ProTec Building Services
J. David Rauch is the founder and CEO of ProTec Building Services, an HOA General Contractor maintaining over 1,500 communities throughout Southern California and Nevada. Dave is the company’s primary change agent; ensuring the company continues to grow and expand without compromising value, integrity, or quality.
In addition to his role at ProTec, Dave is a thought-leader in the fields of preventive maintenance, HOA community development, and community association maintenance. Not only is Dave a recognized consultant and speaker, but he has also authored over 100 articles for publications including Builder Magazine, Condo Management Magazine, Vision Magazine, Builder Digest of California, Common Assessment Magazine, and Common Ground.
Previously, Dave was a founding member and officer of CACM’S Affiliate council.
Vishnu Sharma, CPA, CFE, EBP, 2023 President, Community Associations Institute
Marc Tamres, Founder and CEO
HomeRun IQ, Inc.
Marc is the founder and CEO of HomeRun IQ, which delivers cloud-based financial tools for multi-unit properties and their provider partners. These data powered tools improve property financials, reduce total costs, and mitigate risk.
Marc is a recognized industry thought leader wanting communities to treat and value their properties as assets. He has presented on financial matters at CAI national and other regional conferences. He has been published in industry journals and involved in industry research efforts. Most recently, he was part of the Surfside industry task force shaping new policies and legislation.
Marc is a seasoned Silicon Valley executive delivering innovative solutions in complex markets for more than 20 years across industry-leading companies. Marc holds an MBA from the MIT Sloan School, MS in Mechanical Engineering from MIT and a BS in Mechanical Engineering from the University of Michigan.
Jared is an advisor to several companies in the Community Association industry and has been involved in related banking, financial services and technology for over twenty years.
His most recent role was heading up the Association Banking line of business for National Cooperative Bank, N.A. Where he built out their treasury services and lending business for condominiums, homeowners associations and management companies.
He is a frequent contributor to the Community Association Institute through various local chapters and is a current member of the Foundation for Community Association Research’s Think Tank.
Debra A. Warren, CMCA, PCAM, Vice President, Learning & Development
Since joining the Associa family in 2012 Debra held positions on the operations team supervising branches on the West Coast and Canada as well as contributing in the area of client relations and community manager education. She currently oversees all employee enrichment programs. Her career in community association management spans over 25 years, including 15 years of experience as a management firm principal and CEO. She is a nationally recognized expert in association management operations, specializing in education, communication and customer service.
Sue York Educational Researcher
The UHM Curriculum Research & Development Group (CRDG)
Susan York has two masters’ degrees and a post-baccalaureate certificate in secondary education from the University of Hawai‘i at Mānoa (UHM). The UHM Curriculum Research & Development Group (CRDG) employs Ms. York as an educational researcher, and most recently she evaluated a US Department of Education-funded Early Reading First project, and supervised a project funded by the Superintendent of the Hawai‘i Department of Education. Ms. York currently participates in the data collection process for a Center for Disease Control project, and serves as data specialist for Pihana Nā Mamo, a series of projects designed to improve school success for PreK–12 students of Native Hawaiian ancestry. Ms. York specializes in qualitative data collection and analysis for focus groups, surveys, and classroom observations. Ms. York is a member of a CRDG team that works with indigenous communities to conduct culturally appropriate program research and evaluation.
Nicholas Zuccala, CMCA, Director