Homeowner Satisfaction Survey

For the tenth time in 19 years, Americans living in homeowners associations, condominiums, and housing cooperatives say they’re overwhelmingly satisfied in their communities. The March 2024 survey, compiled into a report titled Community Associations Remain Preferred Places to Call Home, affirms the findings of almost identical national surveys conducted in 2005, 2007, 2009, 2012, 2014, 2016, 2018, 2020, 2022 and 2024. The 2024 survey was conducted by Zogby Analytics for the Foundation for Community Association Research. The findings from the ten surveys are strikingly consistent and rarely vary a standard margin error for national, demographically representative surveys. Review the Homeowner Satisfaction Survey One Pagers:

Assessments
Assessment trends
Association meetings
Board Leadership
Governance
Home buying trends
Managers
Tech/Communications
Voting trends

Homeowner Satisfaction Survey Methodology Statement
For the past 19 years, the Foundation for Community Association Research has conducted a biennial Homeowner Satisfaction Survey to gauge the experiences and opinions of residents living in community associations nationwide. Commissioned by the Foundation, Zogby International has led survey for the past several surveys, using consistent methodology and questions over time to benchmark results and track trends year over year.

The 2024 survey, conducted between March 6 and March 27, targeted a broad spectrum of homeowners and condominium association members. A total of 3,006 respondents participated, providing a nationally representative sample with a margin of error of +/- 1.8 percentage points at a 95% confidence level. This rigorous methodology ensures that the data is demographically reflective of the adult population residing in community associations across the U.S.

The survey results offer valuable insights into key aspects of community association living, including resident satisfaction, board engagement, governance practices, and the integration of technology. By using the same set of questions every other year, we are able to benchmark shifts in sentiment and satisfaction, providing a clear picture of how community associations impact quality of life, property values, and neighborhood dynamics over time.
To explore the full findings and see how the 2024 results compare to previous years, visit our dashboard or download the full report.