Homeowner Satisfaction Survey

For the eighth time in 15 years, Americans living in homeowners associations, condominiums, and housing cooperatives say they’re overwhelmingly satisfied in their communities. The March 2020 survey affirms the findings of almost identical national surveys conducted in 2005, 2007, 2009, 2012, 2014, 2016, and 2018. The 2020 survey was conducted by Zogby Analytics for the Foundation for Community Association Research. The findings from the seven surveys are strikingly consistent and rarely vary a standard margin error for national, demographically representative surveys.

• By large majorities, most residents rate their overall community experience as positive or, at worst, neutral.
• They say their association board members serve the best interests of their communities.
• They say their community managers provide valuable support to residents and their associations.
• They support community association rules because they protect and enhance property values.

The findings objectively refute the unfounded and unsubstantiated myth that the community association model of governance is failing to serve the best interests of Americans who choose to live in common-interest communities.

View past homeowner surveys.

• 2020: Community Associations Remain Preferred Places to Call Home | Homebuyers More Interested in Community Associations | What do Homeowners Know about Reserve Plans & Reserve Funding
• 2018: HOA Sweet HOA
• 2016: Validation: Sixth National Survey Affirms Community Association Success and HOA Sweet HOA (Watch the video)
• 2014: Verdict: Americans Grade Their Associations, Board Members and Community Managers
• 2012: Who Should Judge Community Association Success?
• 2009: What do Americans say about their own community associations?
• 2007: What Americans say about their community association