Large-Scale Community Benchmarking Survey
The Large-Scale Community Benchmarking Survey, sponsored by Smartwebs, provides large-scale community associations with valuable financial and operational benchmarks to help them evaluate performance, identify trends, and make informed decisions.
The survey collects data on key measures such as assessments, revenue, expenses, staffing, amenities, and operational practices, creating a comprehensive picture of how large-scale communities operate nationwide.
Sponsored by:
Participating communities gain exclusive access to a secure online benchmarking platform where they can compare their financial and operational metrics with similar communities across the country. The data are presented in an interactive dashboard, and participants can create and download customizable reports in Excel and PowerPoint for analysis and sharing with boards and other community leaders.
The Foundation for Community Association Research develops the survey in collaboration with experienced large-scale community association professionals to ensure the research reflects the issues and performance measures most relevant to the field. Individual community responses remain confidential and are reported only in aggregate.
Download the 2024 Benchmarking Report
The 2024 Large-Scale Community Association Staffing, Compensation, and Operational Benchmarking Report provides detailed benchmarks on community operations, staffing structures, employee compensation and benefits, manager compensation, and other key performance measures.
Large-scale community leaders can use the findings to compare their practices with peer communities and support informed budgeting, staffing, and operational decisions.
Participants also can access the interactive benchmarking platform to explore available data and create customized Excel and PowerPoint reports.
Already Participated? Access Your Benchmarking Data
Previous survey participants can log in to the secure benchmarking platform at any time to explore available data, compare their community with peers, and create customizable reports in Excel and PowerPoint.
Please note: Your benchmarking platform login is separate from your CAI website login. If you have never logged in before, select “Don’t have an account? Sign Up.” If you have forgotten your password, select “Forgot Your Password?”
Definition of a large-scale community
For the purpose of this survey, all elements listed below must be met for a community to be considered to be large-scale:
- A single, contiguous community association with an on-site, full time manager
- A minimum of 1,000 units or a minimum of 1,000 acres
- Provides municipal-type services, such as recreation, stormwater management, roadway maintenance, and neighborhood security.
- A minimum annual operating budget of 2 million dollars